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Shipping & Returns

Shipping Information

Our shipping rates are as follows: $10 flat rate Australia wide. Please contact store owner for international pricing.

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: sales@pompouspaws.com.au

However there is FREE pickup at Queen Victoria Markets, please contact us at sales@pompouspaws.com.au for trading days.

Refund and Returns

At Pompous Paws, we pride ourselves on our customer service. We want you and your pet to love our product as much as we do. Please read the following terms and conditions regarding exchange and refund before making your purchase.

Change of mind or incorrect purchase.

•    Although we supply size charts for every product and offer assistance in choosing the correct size for your pet, we understand that on the rare occasion, it just doesn’t fit. In such cases, Pompous Paws will gladly offer an exchange or credit note for your purchase. Credit note will be valid for three months and not redeemable for cash.

•    Pompous Paws will only accept returns within 7 days of receiving your item. All returns and post correspondence must be returned by Registered Post. All shipping costs associated with exchange purchases will be made fully at the cost and responsibility of the purchaser.

•    Please contact us at sales@pompouspaws.com.au before returning your item

•    Any purchase returned must be in a new and unused condition and accompanied with our email receipt of purchase. All original labels and ticketing must also remain attached.

•    Pompous Paws reserves the right to assess if any item sent back is used or damaged. For items deemed used or damaged, Pompous Paws reserves the right to refuse an exchange or refund.

•    Stock availability is updated every 48 hours. We will contact you if your item is out of stock and issue you with a refund / exchange or back order of your choice.
 

Faulty product return

Returns Process

To return an item, please contact sales@pompouspaws.com.au including the following information: